If we receive reports of consistently poor behaviour, we will take appropriate action. We routinely block cleaners and customers with inappropriate behaviour from using Cleanr.

Users can quickly and discreetly alert the emergency services by tapping the in-app Emergency Assist button.

Contact our 24/7 Support team through the Cleanr app or via phone. Or visit them face-to-face in your local hub.

We verify the identity of every user and cleaner to ensure  safety and peace of mind. Only verified profiles are allowed on Cleanr.

As a verified women, you have the option to choose a women-only  option if it provides you with additional comfort and confidence.

In the unlikely event of a safety incident, our High Priority Safety team will take immediate action. We have a blackbox that keeps track of all happenings.